It also helps set realistic expectations with stakeholders and company leadership. This ensures individuals working towards them are motivated and challenged but don’t burn out. Achievable: It's best that your KPIs are ambitious yet attainable within reason.When thinking about ways to measure, consider using dollar amounts, percentages or raw numbers.
A better KPI is, “Improve customer satisfaction ratings by 10% by the end of Q3.” For example, “Improve customer satisfaction” is too broad.
